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Customerwise helps businesses to increase sales and customer satisfaction


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Using Mystery Shopping (including the options of Video Mystery Shopping), we can help both B2C and B2B businesses to gain a crystal-clear understanding of how real interactions play out with real customers (when you are not watching, listening, or supervising).

But we're not 'just' another Mystery Shopping company. We specialise in helping in situations where we can make the most difference, by looking closely at sales interactions and finding ways to improve processes, methods, approaches and habits.

Every client and every situation is unique and receives a unique approach. We do our best to gain an in-depth understanding of your business, your market and your priorities. Then we work with you to look at how (sometimes seemingly small) changes can significantly improve your results. We can tailor a staff training programme to maximise sales and customer satisfaction, and a Mystery Shopping programme to monitor implementation.

A deeper dive into customerwise.co.uk

Common questions asked about customerwise.co.uk

1. What is Mystery Shopping and how can it benefit my business?

Mystery Shopping is a research technique used to evaluate the quality of service provided by a business. It involves trained individuals posing as regular customers and assessing various aspects of the customer experience. By conducting Mystery Shopping, businesses can identify areas for improvement, measure customer satisfaction, and gain insights into their competitors' performance. This valuable feedback can help businesses enhance their customer service, improve employee training, and ultimately increase customer loyalty and sales.

2. What types of Mystery Shopping services do you offer?

We offer a range of Mystery Shopping services tailored to both B2C and B2B businesses. Our services include B2C Mystery Shopping, Telephone Mystery Shopping for market monitoring and benchmarking, client and competitor website studies, video Mystery Shopping, and online Mystery Shopping. Additionally, we provide B2B Mystery Shopping services such as competitor Mystery Shopping, in-depth customer telephone interviews, and competitor intelligence. We cater to various industries, including consumer electronics, banking and financial, care homes, call centres, and automotive.

3. How can Mystery Shopping help improve my online presence?

Mystery Shopping is not limited to physical stores; it can also be applied to online businesses. Our online Mystery Shopping service allows us to evaluate the customer experience on your website, identify any usability issues, and assess the effectiveness of your online sales process. By understanding the strengths and weaknesses of your online presence, you can make informed decisions to optimize your website, enhance user experience, and increase conversion rates. This can lead to higher customer satisfaction, repeat business, and improved online reputation.

4. What support and consultancy services do you provide?

In addition to our Mystery Shopping services, we offer comprehensive support and consultancy to help businesses make the most of their customer feedback. Our experienced team can assist with designing and implementing Mystery Shopping programs, analyzing data, and providing actionable insights. We also offer training workshops and coaching sessions to help businesses improve their customer service skills and enhance employee performance. Our goal is to provide ongoing support and guidance to ensure the success of your customer experience improvement initiatives.

5. How can I become a Mystery Shopper?

If you are interested in becoming a Mystery Shopper, you can easily apply through our website. Simply navigate to the 'Become a Mystery Shopper' section and fill out the application form. We are always looking for reliable and detail-oriented individuals who can provide valuable feedback on their customer experiences. Once your application is approved, you will have the opportunity to participate in various Mystery Shopping assignments and contribute to improving the quality of service in different industries.

Some reasons to choose customerwise.co.uk

Market Monitoring & Benchmarking

The company offers telephone mystery shopping services specifically designed for market monitoring and benchmarking purposes. This allows businesses to gather valuable insights into their competitors' performance and compare it to their own.

Client and Competitor Website Studies

The company conducts client and competitor website studies, providing businesses with detailed analysis and feedback on the user experience, website functionality, and overall online presence. This helps businesses identify areas for improvement and stay ahead of their competition.

SASSIE Services

The company offers SASSIE services, a comprehensive mystery shopping platform that allows businesses to easily manage and analyze their mystery shopping programs. This platform provides businesses with real-time data, customizable reports, and advanced analytics to optimize their customer experience strategies.

Support & Consultancy

The company provides support and consultancy services to businesses, helping them develop effective mystery shopping programs and strategies. Their team of experts offers guidance and advice on program design, shopper training, data analysis, and implementation, ensuring businesses achieve their desired outcomes.

Video Mystery Shopping

The company offers video mystery shopping services, allowing businesses to gain a visual understanding of their customers' experiences. This provides businesses with valuable insights into customer interactions, employee performance, and overall service quality, enabling them to make informed decisions and improvements.
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+441392984224  UK phone number
UK (Sowton, Exeter) based business providing business with customer experience feedback and data. Website includes details of services provided, "meet the team" page, client list, case studies, testimonials, associations, blog, full contact details.
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signals of trust found Signals of trust found on website
  • Testimonials found
  • Case studies / portfolio found
  • Client list found
  • Full company contact address and
    phone number found
  • Associations found
  • Detailed 'Meet the Founder' info found
  • SSL Website secured by SSL certificate
Information on how we determine signs of trust
address  Company address
Customerwise Ltd
Sowton Business and Technology Centre
Capital Court
Bittern Road
Sowton
Exeter
EX2 7FW
United Kingdom
key services  Key services/products
B2C Mystery Shopping, Telephone Mystery Shopping, Switchboard Monitoring & Benchmarking, Client and competitor website studies, Video Mystery Shopping, Online Mystery Shopping, B2B Mystery Shopping, In-depth Customer Telephone Interviews, Competitor Mystery Shopping, Competitor Intelligence, Surveys & Research, Support & Consultancy, Competitor Research
Listing added  This listing was added...
7 years, 1 months, 15 days ago
Googlebot  Googlebot last visited this page...
50 hrs 41 mins ago
blog   Latest blog entry
Customerwise partners with HappyOrNot
published on 20 September 2024
other pages  Notable pages found
Services
About Us
Blog
Testimonials
Contact Us
spider  Site last visited by us on...
23 October 2024
spider  Average page load time
0.07 seconds
90th percentile
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