D. Sully & Son

A deeper dive into sullys.co.uk

Common questions asked about www.sullys.co.uk

1. What makes D. Sully & Son the right choice for my removals?

Answer: D. Sully & Son is a South London based removal and storage company with an excellent reputation among customers. We prioritize top-class, professional customer service and are COVID-19 aware and compliant. We are covered by the BAR Advance Payment Guarantee scheme and adhere to the BAR Code of Practice. Our staff are fully trained and uniformed, and we offer fixed pricing with no hidden extras. With over 160 years of experience, we have good local knowledge of South London and Surrey.

2. How can I request a free quotation?

Answer: You can easily request a free, no-obligation quotation from Sullys Removals. Simply visit our website and fill out the quotation form with your details and requirements. Our team will review your information and provide you with a personalized quote based on your specific needs. We strive to offer transparent pricing and ensure that there are no hidden costs or surprises.

3. What happens if D. Sully & Son cancels my move?

Answer: In the unlikely event that we have to cancel your move within 10 working days of the contracted date, we offer a refund of 150% of the agreed price. We understand that unexpected circumstances can arise, and we aim to provide fair compensation for any inconvenience caused. Our commitment to customer satisfaction extends to ensuring that you are protected in such situations.

4. Are D. Sully & Son's staff trained and compliant?

Answer: Yes, all of D. Sully & Son's staff are uniformed, fully trained, and compliant with the British Association of Removers (BAR) Code of Practice. This membership regulation is approved by Trading Standards and falls under its Consumer Codes Approved Scheme. We prioritize professionalism and adhere to industry standards to ensure that your removal process is carried out efficiently and safely.

5. How can I address a complaint or dispute?

Answer: If you have a complaint or dispute, D. Sully & Son is signed up to an Alternative Dispute Resolution (ADR) scheme. This scheme is independently operated by Premier House and provides a platform for resolving issues. You can find detailed contact information and further details on our website. We are committed to addressing any concerns and ensuring customer satisfaction through a fair and transparent resolution process.

Some reasons to choose sullys.co.uk

COVID-19 aware and compliant

The company is committed to following COVID-19 safety protocols and guidelines to ensure the safety of their customers and staff during the removal process.

Excellent reputation as shown by our ReferenceLine feedback surveys

D. Sully & Son has received positive feedback from their customers, as evidenced by their ReferenceLine feedback surveys. This indicates their commitment to providing a high level of service and customer satisfaction.

Fixed pricing with no hidden extras

Customers can expect transparent and upfront pricing from D. Sully & Son. They provide fixed pricing for their removal services, ensuring that there are no hidden costs or surprises.

Continual training programme for all staff

The company invests in the training and development of their staff members. Through a continual training program, the employees are equipped with the necessary skills and knowledge to handle removals efficiently and professionally.

Good local knowledge of South London and Surrey

With their long-established presence in the area since 1860, D. Sully & Son has developed extensive local knowledge of South London and Surrey. This allows them to navigate the area effectively and provide tailored removal services based on their familiarity with the region.