Into The Blue

A deeper dive into intotheblue.co.uk

Common questions asked about www.intotheblue.co.uk

1. How can I contact customer service?

You can contact our customer service team through various channels. You can reach us through live chat on our website from Monday to Friday, 9:00 to 17:00. Alternatively, you can call us at 01959 578100 during the same hours. If you prefer, you can also fill out the online contact form and we will get back to you.

2. Can I exchange my voucher?

Yes, you can exchange your Into The Blue voucher as long as it is still valid. We have a dedicated online exchange portal for this purpose. However, please note that physical gifts, gift tins, and competition prizes cannot be exchanged.

3. How can I receive my voucher instantly?

If you need your voucher immediately, you can select the 'E Voucher' option on the delivery options page during checkout. This will result in an instant gift voucher being emailed to you. It's a convenient option if you've left it too late to receive a voucher by post. Best of all, our E Voucher delivery option is free.

4. When will my order be dispatched?

For standard delivery orders placed on weekdays before 4pm, they will be dispatched on the same day via Royal Mail. Tracked APC courier orders placed before 2pm on weekdays will also be dispatched on the same day. If you choose Saturday Special Delivery, orders placed before 4pm on Fridays will be guaranteed for Saturday delivery.

5. Where can I find answers to common queries about vouchers and bookings?

You can find answers to most queries about voucher registration, extensions, exchanges, and bookings on our online Help Hub. We have compiled a comprehensive list of frequently asked questions to assist you. If you still need assistance, our customer service team is ready to help through the various contact methods mentioned above.